The NUOO Clothing website purpose is to provide information about our brand values, our collections and products. Please read through these Terms.

Our website contains an e-shop that allow visitors to buy our products online. By placing orders at you agree to our Shop Terms and Conditions. If you have any questions relating to terms and conditions, general web, shop, products, orders, shipments or returns, please contact us using the email address

In our website we do not ask visitors to provide any personal information except when placing orders or subscribing to our newsletter list. The information or personal details that you provide us during the online shopping are exclusively used to process your order. By using our e-shop, you agree with the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate for the purpose. If, by any means, the information provided during the order process is not right, we do not take any responsibility of the eventual delivery errors that might occur. If you find out that mistakes may have been done during the purchasing, please, contact us as soon as possible to to provide the right information.

To place any order, you must follow the online shopping process to the end until the payment is confirmed. We offer different secure payment methods for your convenience and you will be informed during the process. Please, note that no Order is placed until payment process is complete. When an order is complete, you will receive an email from us confirming receipt of your order. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email when the item is being sent.

If, for any reason, we can not accept your order, we will inform you and proceed to refund the money paid during the purchase process using the same method that you used during payment (bank transfer, Paypal, credit card or any eventually payment methods available).

You have the right to cancel any order from the moment you place the order and until14 days after the reception of goods without giving any reason. The cancelation intention must be notified by email to You will receive a full reimbursement for your order. If, by any mean, the goods are shipped before your cancelation notification, we will wait until the goods are received back in our warehouse to make the reimbursement. You will receive a reimbursement for the value of the order, except for the returning shipping costs, if apply*, within 4 days after the product has returned to our warehouse and after we checked that the product(s) are in perfect conditions.

*We try to make the ordering process as simple and costless as possible, that is why we offer free shipping, but we are an independent brand and cannot offer free shipping AND return shipping yet. The returning shipping fee we apply might vary from 5 to 9 € for European area and the cost will be deducted from the order reimbursement.

The price of the garments shown on our e-shop are final prices, including the respective VAT that may differ between countries. While we try to ensure that all prices on this website are accurate, errors may occur. Prices do not include payment fees or import tax charges that you might experience during or after purchase according to your country law.

We provide different payment options during the check out process:

Credit/Debit cards:
We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standards provided from our card payment providers. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We do not store card numbers during or after the transaction has been completed.

PayPal allows secure payment from your bank account, credit card or PayPal account.

Bank transfer:
If you choose to pay using bank transfer, we will provide you with the bank account details such IBAN number for the payment. Please, note that we wont consider your order completed until we receive the payment confirmation in our bank account or until you send us a confirmation with the order number or your name used during the purchase.

Discount code:
If you have a discount code, you can use it during the purchase process. The discount will be automatically applied to your order. Please, note that you can not apply the coupon once the order has been completed.

All our delivery rates are free for the european region.

Although we try to process all the orders submitted to us within the delivery timing informed during the purchase, there might be exceptional circumstances that affect shipping.

We do our shippings via DHL for Europe and MRW and DHL for Spain. Once your product is dispatched and in case we ship your order with DHL, you will receive a notification and tracking number from DHL. If your order needs to be shipped within Spain and we choose to do it with MRW, you might not receive a tracking number, but you will be informed when your order has been shipped.

Or delivery times are as follow:
European orders: 1-10 working days.
Spanish orders: 24-72 hours within working days.

We offer free delivery for all of Europe area. In case of delivery failure due your absence in the address provided or you failed to pick it up from the pick up store in time, extra cost might apply and we will inform you accurately.

Please, note that at the moment we do not ship outside the European region. If you want to purchase our products from other areas, please contact us via and we will find the best way to do it.

We are not responsible for any failure to perform, delay in delivery or any of our obligations under these terms and conditions when are caused by events outside our control or special circumstances.

A special circumstance includes any act, event, non-happening, omission or accident such (without limitation) the following: Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government. Any shipping, postal or other relevant transport strike, failure or accidents.
If, by any means any of the above described circumstances apply we will try to inform you after receiving the order confirmation.

Purchases can be returned or exchanged within 14 days after the receipt of goods without giving any reason. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. Returns which do not comply with the criteria, risk being refused. We reserve the right to deduct handling fees in the case of missing labels or dirty/damaged items or packaging.

If you want to return or exchange totally or partially any order, you need to inform us by email to within 14 days after delivery. You will receive a reimbursement for the value of the returned item, except for the return shipping costs*, within 4 days after the product has returned to our warehouse and after we checked that the product(s) are in perfect conditions.

*We try to make the ordering process as simple and costless as possible, that is why we offer free shipping, but we are an independent brand and cannot offer free shipping AND return shipping yet. The returning shipping fee we apply might vary from 5 to 9 € for European area and the cost will be deducted from the order reimbursement.

To avoid bad experiences with post deliveries in returns, we will use our transport services, as listed above. We will only ask you to give us a pick up date and timing and we will do the rest.

Please be aware that it can take up to 10 working days until the refunded amount is visible in your payment method. If you have paid via Bank transfer, we will need you to provide us with your IBAN and BIC details for the international bank transfer.

If you want to make a change for the items received, such size or colour, it is subject to product availability and we will inform you accurately after receiving your exchange notification via email. For exchanges, we will ask you to get the returning parcel ready by the time of the new items are delivered to you. Otherwise, extra cost may apply.

We try our best to be as accurate as possible in our product descriptions regarding materials and details. Due the potential for errors in the storage and transmission of digital information (such as colours displayed on your screen), we do not warrant the accuracy and security of information transmitted to or obtained from this website.

We have a legal duty to supply items to you that are in conformity with the information contained in the website, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising. As you are contracting as a consumer, and complying with our lawful obligations, we will be responsible for delivering items to you that: (i) comply with the description given by us and possess the qualities that we have presented on this website, (ii) are fit for the purposes for which items of their kind are normally used and (iii) show the quality and performance which are normal in items of the same type and which can reasonably be expected.

We warrant to you that any item purchased from us through this website is of satisfactory quality and reasonably fit for all the purposes for which items of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website. We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website.

We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. If we are unable to deliver your order, we will inform you about the cancellation and proceed to refund the money. We reserve the right to offer you other alternatives such shopping voucher or exchanging the products for a similar ones. By any mean you are not obliged to accept any of the offered alternatives.

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

The use of our website and the Contracts for the purchase of items through such website will be governed by Spanish Law. Any dispute arising from, or, related to the use of this website shall be subject to the non-exclusive jurisdiction of the Spanish courts.